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Italiano (Italian)
F.A.Q.
F.A.Q. Read the answers to the most frequently asked questions for the peace of mind of your purchases.
Thank you.
Are all products Made in Italy?
Absolutely yes and made only by Italian hands because our philosophy is “The best of Made in Italy dedicated to horses”.
Only Clothing Collection, only at the moment, and our watches (have the premium Japanese mechanism*) is not Made in Italy.
* This mechanisms are produced by those who supply the most important watch brands.
What is your return policy?
Within 14 days of receipt even without a valid reason. To find out more, read our sales conditions on this page.
For any request write to customercare@clubcavalloitalia.it
We always respond because none of our customers have ever been left alone.
How much is shipping?
All shipments of any amount are free in Europe in the countries specified in point 2.4 of our Conditions of Sale.
Specifically, the countries are: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain, Switzerland and United Kingdom (UK).
How long will it take for my order to arrive?
All our products are handmade and delivery times depend on the type of product you have chosen and you can read them next to each of our products.
How do I know where my order is?
After the first email confirming receipt of your order, we will keep you informed of the preparation of your product and, once the shipment has been made, we will send you an email with the link where you can track your order and the Tracking Number.
How can I pay?
It is very easy. At the cashier you can pay with PayPal or with your credit card.
Payment security
All transactions are external to our site and are protected and guaranteed.
We do not have access to any credit card information following payment.
Can I have a discount code?
We send discount codes to those who are subscribed to our mailing list for special occasions. If you want to register you are welcome and you can do it here.
Is your site updated regularly?
Of course, to always offer our customers the best.
However we are not infallible and in case of problems report them to customercare@clubcavalloitalia.it and we will be grateful to you.
And now…
And now we invite you to take a look at our shop where you will find the best of Made in Italy dedicated to horses: jewelry, watches, Murano glass horses, clothing … and the Exclusive Services reserved for our customers.
Finally he will make us happy if he wants to visit our Facebook, Instagram and Twitter pages and follow us.
Thank you and see you soon.